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  • Where can I buy Kitty VALE?
    Kitty VALE is currently sold on our website only.
  • What payment options do you accept?
    We accepted all major credit cards. If you have a question about payment options, please contact us and we’ll do our best to answer your question!
  • Where are you based?
    Kitty VALE is based in Charleston, South Carolina.
  • I'd like to purchase a gift card for someone else, how can I do that?
    You can purchase a gift card here.
  • How do I measure my torso to figure out my torso length?
    We have a few methods you can use to measure your torso length to determine whether you have a regular, long, or short torso. Read our guide to find your torso length.
  • How do I know if I have a long torso?
    If you suspect you may have a long torso, please visit our guide for the easiest ways to find your best fit.
  • What size should I buy?
    Please visit our size guide to find your best fit.
  • What length should I order if I have a short torso?
    You’re in luck! Our regular option will fit most short torsos.
  • I have a question about my order, who do I contact?
    For all order-related inquiries, please send an email to
  • My order says delivered, but I haven’t received it?
    Depending on the courier, tracking information may take up to 24 hours to update. If you believe there is an issue with your delivery - please reach out. We’re happy to help! Email us at and we’ll look into this for you.
  • How much is shipping?
    Shipping is free for all orders within the USA.
  • When will my order ship?
    After you’ve placed your order please allow 2 business days for shipping & order tracking to update. Please review our shipping policy for more information.
  • Where do you ship?
    Currently, we’re only able to ship orders within the USA. We hope to expand in the future as we grow.
  • What is your return policy?
    We accept returns for 45 days from the date of purchase for a full refund to the original form of payment. Returns must be received in new condition. Please review our full return policy before placing your order.
  • How do I start a return or exchange?
    To initiate a return or exchange, please email us at for your free return label.
  • Who can I contact about press-related inquiries?
    For press-related inquiries, please contact
  • I’m interested in carrying Kitty VALE in my store, who can I contact for more information?
    For all wholesale inquiries, please contact
  • How do I contact you?
    If you have any questions, comments, or general inquiries - you can reach us any time via our Instagram @kittyvale_ or you can send us an email. Please reference our contact page for the best email for your inquiry – we’ll get back to you within 24 hours!

Need more help? Visit our contact page to get connected to the right person.

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