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FREE SHIPPING AND FREE RETURNS ON ALL U.S. ORDERS
PREMIUM BODYSUITS FOR LONG TORSOS
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Where can I buy Kitty VALE?Kitty VALE is currently sold on our website only.
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What payment options do you accept?We accepted all major credit cards. If you have a question about payment options, please contact us and we’ll do our best to answer your question!
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Where are you based?Kitty VALE is based in Charleston, South Carolina.
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I'd like to purchase a gift card for someone else, how can I do that?You can purchase a gift card here.
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How do I measure my torso to figure out my torso length?We have a few methods you can use to measure your torso length to determine whether you have a regular, long, or short torso. Read our guide to find your torso length.
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How do I know if I have a long torso?If you suspect you may have a long torso, please visit our guide for the easiest ways to find your best fit.
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What size should I buy?Please visit our size guide to find your best fit.
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What length should I order if I have a short torso?You’re in luck! Our regular option will fit most short torsos.
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I have a question about my order, who do I contact?For all order-related inquiries, please send an email to customerservice@kittyvale.com.
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My order says delivered, but I haven’t received it?Depending on the courier, tracking information may take up to 24 hours to update. If you believe there is an issue with your delivery - please reach out. We’re happy to help! Email us at customerservice@kittyvale.com and we’ll look into this for you.
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How much is shipping?Shipping is free for all orders within the USA.
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When will my order ship?After you’ve placed your order please allow 2 business days for shipping & order tracking to update. Please review our shipping policy for more information.
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Where do you ship?Currently, we’re only able to ship orders within the USA. We hope to expand in the future as we grow.
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What is your return policy?We accept returns for 45 days from the date of purchase for a full refund to the original form of payment. Returns must be received in new condition. Please review our full return policy before placing your order.
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How do I start a return or exchange?To initiate a return or exchange, please email us at customerservice@kittyvale.com for your free return label.
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Who can I contact about press-related inquiries?For press-related inquiries, please contact erin@kittyvale.com.
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I’m interested in carrying Kitty VALE in my store, who can I contact for more information?For all wholesale inquiries, please contact erin@kittyvale.com.
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How do I contact you?If you have any questions, comments, or general inquiries - you can reach us any time via our Instagram @kittyvale_ or you can send us an email. Please reference our contact page for the best email for your inquiry – we’ll get back to you within 24 hours!
Need more help? Visit our contact page to get connected to the right person.
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